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Duntroon Highlands Golf | Café | Trails | Retreat

Refund Policy

Memberships

Duntroon Highlands Golf Memberships are non-refundable and non-transferrable.   We will gladly defer your membership to the following year if there are exceptional circumstances.

 

Exceptional circumstances may be considered for refund:

  1. Any member that sustains an injury or illness prior to July 1stof the current golfing season and is unable to golf for the balance of the season may receive a full membership deferral to the following season.
    • No deferral will be considered for any injury occurring on or after July 1st.

Green Fees

There are no monetary refunds in the event of cancellations. You may reschedule your tee time or receive a promo card credit for the amount paid for use during the current calendar year.  Depending on when you reschedule your tee time, upgrade charges may apply. Failure to show for a tee time without prior notice will not receive a credit.

Frequent Player Cards

There is no refund for frequent player cards.  If, due to medical reason, the purchaser is unable to golf for the remainder of the season, the equivalent value of the unused portion of the card can be used towards purchasing a Promo Card (can be used in the Pro Shop and Café) for use during the same calendar year. Or, the unused dollar value of the card can be used as a deposit towards a Frequent Players Card or Membership for the following the following calendar year / golf season (can only be purchased after September 1).

Promo Cards

There is no refund for Promo cards and they are only valid for the calendar year in which they were issued.  They can be used towards the purchase of a Frequent Player Card or Membership for the following year (after September 1).

Merchandise

If you are not completely satisfied with your merchandise purchased from the Duntroon Highlands Pro Shop, please contact us immediately. We are committed to providing complete customer satisfaction. We accept returned merchandise provided it is returned, with receipt, to Duntroon Highlands within 10 days of the original purchase date. You may return it for a prompt exchange, credit, or refund within 10 days of the original purchase date as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns must be brought to Duntroon Highlands in person and with the card used for the purchase (if purchased by credit or debit card) and are subject to our inspection and approval. Personalized and custom items are non-refundable.

Camps & Clinics

Camps and Clinics registration is refundable up to 21 before the start date.  Within 21 days of start date, there are no refunds.  If there is an exceptional medical reason, we will provide you with a credit for another session.

Lessons

48-hour cancellation is required for a full refund.  

If the course is closed due to inclement weather, we will reschedule the lesson or provide players with a refund or credit.

Rain Check Policy:

  1. Rain checks are only issued on the day of play. Anything prior is considered a rescheduled tee time. Depending on when you reschedule upgrade charges may apply.
  2. In the event that lightning or excessive rain warrants closing the course and ending play (the club deems the course unsafe) all players will receive rain-checks equivalent to the last 9 holes played. In other words, players not completing 9 holes will receive an 18-hole rain-check and those on their second nine holes will receive a 50% rain-check of the value paid that day.

Tournament & Special Events

Tournaments and Special Events cancelled more than 21 days prior to the event date are eligible for a refund, less the deposit.  Tournaments and Special Events cancelled within 21 days will be billed for staff time and food purchased up to an amount of 80% of the contract.

 

COVID-19 Deferral Policy

There will be no deferrals offered before July 1, 2020.  After July 1, 2020, members will be eligible for a 25% deferral valid towards a 2021 membership of the same or greater value.  If we are still legally unable to open the golf course after August 1, 2020, we will offer another 25% deferral valid towards a 2021 membership of the same or greater value.

If the golf course is legally unable to open for the entirety of the 2020 season, current members will be eligible for a 75% deferral towards a 2021 membership of equal or greater value.

Play at one of Central Ontario's most beautiful courses.

Duntroon Highlands Cafe

COME TO THE CAFE ANYTIME

Our Café features a range of healthy to hearty menu options, inspired by the region's rich farming history. Our coffee and tea is made to exacting standards. We also carry a range of fine wines and local ciders and beers.

View Our Menu

Upcoming Events

Join us for these special occassions


  • Bands over the Bay: Motown and Marley

    Bands over the Bay is back with LIVE music by Motown & Marley!

    Get Details

    Sep 16
    5:00PM
    until
    7:00PM
  • Duntroon Highlands Fall Classic

    Welcome to the Fall Classic! A tournament to celebrate a fun green season at Duntroon Highlands

    Get Details

    Sep 27
    10:00AM
    until
    6:00PM
  • Take a Kid to the Course August 21-23

    Take a Kid to the Course FREE August 21-23

    Get Details

    Aug 21
    12:00 pm
    until
    7:00 pm
  • Duntroon Games August 15 & 16

    From a short game challenge to your longest and racing against time in Speed Golf, there is a challenge for everyone

    Get Details

    Aug 15
    12:00 pm
  • Nine & Dine Friday Night Special July 24 to August 28

    Every Friday night we're hosting the Nine & Dine special for $59 per person. Enjoy 9 holes after 3pm and one of Chef Christina's featured dinner items plus a choice of draft beer or wine by the glass.

    Get Details

    Jul 24
    5:00 pm
  • Club Championships August 8 & 9

    Get ready to vye for the Club Championship trophies including the return of Junior Championships.

    Get Details

    Aug 08
    1:00 pm